ICT professional services

This Tender is invited by the Issuer. Overview The National Indigenous Australians Agency (NIAA) requires specialist ICT professional services to support the delivery of its ICT Transition Program. The Supplier will provide expertise across Microsoft Azure, Microsoft 365, Exchange Online, SharePoint Online, systems integration, automation, and transition support. Resources may be engaged on an as-needed basis to support the design, implementation, testing, migration, cutover, stabilisation, and operational handover of key enterprise capabilities. Scope Roles may include the following. SharePoint Online Technical Specialist This position needs an immediate start. Suppliers should confirm if they have a suitably qualified resource available. Develop, configure, administer, maintain and support SharePoint Online based information management solutions, including the current SharePoint Online EDRMS and its underlying sites, libraries, components and configurations Investigate and resolve technical incidents, defects, access issues, performance issues and operational support requests Configure and maintain approved records management functionality, including record capture, retention, disposal controls, search, retrieval and export Manage permissions, access controls, security configurations for Share+ and its underlying components, and relevant Microsoft 365 dependencies, including Teams related information management requirements, in coordination with relevant platform and service owners Support approved integrations and system changes, including technical analysis, assurance, testing, deployment and release management Produce and maintain technical documentation and technical operational procedures, and contribute technical content to operational documentation owned by the IM function Implement and maintain approved information architecture, including metadata, classification structures, content types and content models, where required Support readiness for sustainable business-as-usual technical support following completion of the engagement, including transferring knowledge to nominated NIAA personnel or support providers and handing over current documentation, outstanding issues, dependencies, known risks and technical escalation arrangements Azure Solution Architect Lead end-to-end solution architecture design for Azure-based transition initiatives and collaborate to ensure alignment of designs with Enterprise Target State Architecture and related Project designs Define target architecture, integration patterns, and security controls aligned with Azure best practices Design and assure secure Azure architectures, including identity, network, data protection, monitoring, and access control solutions, ensuring compliance with Australian Government security frameworks and enterprise security requirements Translate business and technical requirements into scalable cloud design Provide design governance, technical assurance and alignment across workstreams Support decision-making on technology selection, architecture trade-offs, and sequencing Cloud Technician (Azure Integration and Automation Specialist) Design and implement Azure Logic Apps and workflow automation Develop and maintain Azure Data Factory pipelines (ETL) Support system integrations and data migration activities during transition Exchange Online and Secure Email Gateway Specialist Configure and support Exchange Online mail flow and transport rules Implement and tune SEG controls (spam, phishing, malware, URL/attachment inspection) Support email service transition, cutover, and validation Identify and remediate email delivery and security issues during transition Align email services with security policies and assurance requirements Microsoft Platform Transition Support Specialists Provide technical support across Microsoft 365, Microsoft Azure, Azure Virtual Desktop, Entra ID, Exchange, Teams, and endpoints Support configuration changes, remediation, and platform alignment Identify and resolve platform issues during transition windows Support security configuration uplift aligned to policy requirements Additional resources may be required including, but not limited to, Business Analysts, Test Analysts, Change Managers and other ICT professionals. The Vendor will deliver services and artefacts to support transition and operational readiness including: Solution architecture and detailed design documentation Azure, Microsoft 365, Exchange Online, SharePoint Online, Microsoft Teams and integration platform configuration and implementation System integration, automation, migration, and technical build activities Testing (system, integration, user acceptance testing) and reporting Cutover planning, transition execution, validation and stabilisation support Operational readiness documentation, runbooks, knowledge transfer, and handover to business-as-usual (BAU) support teams Technical advice and assurance to support governance, security, and architecture compliance Instructions to Tenderers NIAA reserves the right to not engage any resources as part of this arrangement.