TechnologyOne Consultancy and Support Services
Tender Overview
About this tender
This Tender is invited by the Issuer. Overview The Office of the Commonwealth Ombudsman (OCO) uses TechnologyOne as its Financial Management Information System to support a range of financial, procurement and corporate functions. OCO requires an experienced TechnologyOne consultant to provide specialist technical and functional support, initially focused on investigating and resolving identified issues within the TechnologyOne Procurement and Contracts module. Objectives A key objective of the engagement is to build OCO's internal capability and reduce reliance on external support over time. Scope The scope includes: Investigating and resolving identified issues within the TechnologyOne Procurement and Contracts module Providing structured and practical knowledge transfer throughout the engagement, including explaining root causes, configuration decisions, troubleshooting approaches, system dependencies and recommended administrative practices to relevant OCO staff Working collaboratively with OCO personnel so that internal staff develop a stronger understanding of TechnologyOne configuration and functionality and are better equipped to independently investigate, administer and resolve routine issues in future Providing access to TechnologyOne specialist support over a 12-month period for additional system issues, configuration requirements, troubleshooting, process improvements and training requirements that may arise Information Requested Suppliers are required to provide pricing for an agreed pool of support hours available for use by OCO over the 12-month contract period, together with details of the service levels that will apply to requests made under those support hours. Contract Terms and Conditions Access to TechnologyOne specialist support is required for a 12-month contract period, based on an agreed pool of support hours
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