1 Human-Centred Design Change Manager

This Tender is invited by the Issuer. Overview The Australian Digital Health Agency is seeking a Human-Centred Design Change Manager to fill the role of Assistant Director, Process Design and Ways of Working (Human-Centred Design Specialist), sitting within the Transformation Office. The Role The role leads human-centred process design to implement the Target Operating Model (TOM) and Integrated Operating Rhythm. Working with the responsible Directors, the role translates strategic intent and agreed ways of working into practical, connected processes and workflows, with clear steps, responsibilities, accountabilities and hand-offs. The role involves: Engaging employees, leaders and delivery teams across the Agency through research, consultation and co-design to understand current work and employee needs Using process and journey mapping, service blueprinting, prototyping and continuous improvement to develop, test and refine future-state processes Turning evidence and feedback into clear recommendations, balancing employee needs with Agency priorities and operational requirements Exercising sound judgement and providing specialist process and human-centred design advice aligned with the TOM, Integrated Operating Rhythm and Transformation Office priorities, while working with reasonable autonomy under broad direction Producing supporting documentation and practical guidance, and undertaking other relevant tasks required to implement and sustain improvements Supporting better decisions, stronger collaboration and more consistent delivery through inclusive design and collaboration across organisational boundaries