Digital and AI Transformation

Overview Cancer Australia is seeking a suitably qualified consultancy to provide specialist Digital and AI Transformation services to support the continuous improvement of the agency's digital capabilities, service delivery processes and use of emerging technologies. The successful respondent will work collaboratively with Cancer Australia stakeholders to identify, assess and implement opportunities that enhance the effectiveness, accessibility and efficiency of digital services and business processes. The engagement will support organisational capability uplift through the application of contemporary digital practices, user-centred design principles, data-driven decision-making and responsible adoption of artificial intelligence (AI) technologies. Scope Services may include, but are not limited to: Leading and undertaking website content management activities, including content publishing, content updates, information architecture, quality assurance, accessibility reviews and ongoing optimisation Designing, developing and implementing new web-based products, interactive tools, digital services and online resources that improve access to information and enhance user experience Delivering digital design and development activities, including implementation of website enhancements, troubleshooting issues, coordinating releases, and supporting platform functionality and performance Establishing and maintaining governance frameworks, standards, procedures, and best-practice guidance to support the effective management, accessibility, security, and continuous improvement of digital platforms Assessing and optimising digital service delivery processes, workflows and business practices, and providing strategic advice on digital transformation and continuous improvement opportunities Analysing digital performance, user behaviour and reporting requirements to support evidence-based decision-making Identifying, designing, developing, implementing and optimising AI-enabled solutions, agents, copilots, automation workflows and productivity tools to support organisational objectives and improve business processes Developing frameworks, guidance materials, documentation, training materials and recommendations to support sustainable capability uplift, organisational digital maturity and adoption of new approaches and technologies Undertaking stakeholder engagement, facilitation, change management and knowledge transfer activities to support successful implementation and ongoing capability development The consultancy will be expected to provide specialist expertise, practical recommendations and hands-on implementation support that contribute to improved digital services, modernised website management, enhanced user experiences, increased organisational productivity, stronger governance and sustainable organisational capability in the use of digital and AI technologies. Contractor Requirements This requirement is expected to align with supplier capabilities in the following areas: Digital Transformation Website and Content Management Digital Product Development User Experience and Accessibility Business Analysis Service Design Artificial Intelligence and Automation Knowledge Management Organisational Capability Development Data and Analytics Process Improvement Professional Consulting Services Contract Terms and Conditions The contract will operate under a hybrid working arrangement, with services delivered through a combination of on-site engagement and remote delivery as agreed with the Contract Manager Enquiries For enquiries regarding this opportunity, contact Data-Digital-AI@canceraustralia.gov.au