iCentral uplift - Staff discovery / research
Tender Overview
About this tender
The Department of Industry, Science, Energy and Resources is seeking staff discovery and user research to inform an uplift of the iCentral platform. This tender involves qualitative research activities including interviews and workshops, survey design and administration, analysis and synthesis of findings, and reporting of insights for internal stakeholders. The research will support the improvement and enhancement of the iCentral service. Suitable contractors include NSW-based market and social research consultancies and specialist user-experience research providers with demonstrated capability in government and organisational research contexts.
Frequently asked questions
- The tender involves staff discovery and user research to inform an uplift of the iCentral platform, including qualitative research activities such as interviews and workshops, survey design and administration, analysis and synthesis of findings, and reporting of insights for internal stakeholders.
- The Department of Industry, Science, Energy and Resources is the contracting agency.
- The tender reference number is 001-COO-2026/27.
- Suitable contractors include NSW-based market and social research consultancies and specialist user-experience (UX) research providers with demonstrated capability in government and organisational research.
- The tender covers all Australian states and territories including Western Australia, New South Wales, Queensland, Victoria, South Australia, Northern Territory, Australian Capital Territory, and Tasmania.
- This tender falls under Marketing & Communications and Market Research categories.
How to respond to this tender
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