ICT Professional Services Panel

Overview Campbelltown City Council invites tenders for inclusion on a panel for ICT Professional Services (Panel). The Panel will provide flexible access to specialist resources and advisory services across enterprise application, integration, project management, cyber security, AI services, data services and program services. About Campbelltown is located on Dharawal Country, framed by the Nepean and Georges Rivers, approximately 55 kilometres south-west of the Sydney CBD. It is the key commercial centre servicing the Macarthur region, with strong connections to the Illawarra region and the rest of Western Sydney. The Local Government Area spans 31,200 hectares, including extensive bushland and waterways, with Dharawal and Warranmadhaa National Parks nearby. Campbelltown is one of the fastest-growing regions in Australia, home to more than 180,000 residents, with the population projected to reach around 250,000 by 2036. This growth is supported by significant housing development, major infrastructure investment, and expanding employment opportunities. Thirty-one percent of residents were born overseas, and over sixty percent have parents who were born overseas. Purpose The Panel will support Council in delivering digital transformation, uplifting cyber resilience, and adopting AI in a safe, practical and governed manner. Scope Tenderers may tender for the provision of one or more of the following categories, as Council may appoint a panel of providers as a result of this tender: Cyber Security Services: Security advisory, risk assessment, controls uplift, governance, assurance and cyber resilience services, penetration testing and incident response services SOC and SIEM Managed Services: Ongoing Security Operations Centre (SOC) services, including 24x7 monitoring, threat detection, alert triage and escalation, and managed Security Information and Event Management (SIEM) platform services AI Services: AI strategy, governance, use case design, responsible AI assurance, creation of AI solutions (prototype, pilot and production build), implementation and support services, and adoption enablement Data Services: Data strategy, data warehouse/Lakehouse design and management, data pipeline build, reporting enablement, data governance and analytics platform support Community and Public Access Network Services: Internet and Wi-Fi for community facilities, public Wi-Fi with captive portal and content filtering, and fully managed services for sites outside Council's corporate network Project and Architecture Services: Project management, enterprise architecture and business analysis services to plan, design, manage, deliver and close ICT and business system projects, in line with Council's architectural guiding principles, project management framework and ICT governance requirements Contractor Requirements Tenderers must demonstrate they have the necessary qualifications, ability and experience to provide the required works to Council Contract Terms and Conditions The Panel will be formed under a deed of standing offer (Deed) for an initial period of two years, with three options for extension of 12 months each Deed award: January 2027 Term services may be required/Practical Completion: Two years with three options for extension of 12 months each This timetable is an approximation and is only to be used as a guide. Tender Briefing Date: Tuesday 17 November 2026 Time: 2:00pm AEDT Format: Virtual briefing Tenderers must confirm their intention to attend the online briefing by emailing Council's procurement section at tenders@campbelltown.nsw.gov.au. Details to join the live event will then be provided. Instructions to Tenderers The Request for Tender (RFT) document can be downloaded after registering with Tenderlink through the portal in electronic form. All enquiries following the download of the RFT should be made via the Tenderlink online forum. Enquiries Enquiries prior to download of the RFT should be directed to: Contact: Tessa Mitchell Phone: 02 4645 4538 Email: tessa.mitchell@campbelltown.nsw.gov.au