Rapid Patient Experience Survey RFP

Overview eHealth NSW, on behalf of Hunter New England Local Health District (HNELHD), is seeking responses from suppliers for the establishment of a district-wide Rapid Patient Experience Survey (RPES) Software as a Service solution. Objectives Improve patient experience data collection Collect feedback within 72 hours of discharge from a care delivery episode Enable timely service improvement in response to feedback Reduce manual survey and reporting administrative burden Improve reporting capability Support consumer partnership initiatives Enable benchmarking across services Scope The RPES solution must satisfy the following conditions: Automated SMS survey distribution Secure collection and storage of survey responses Interactive dashboards and automated reporting AI-assisted thematic analysis and sentiment reporting Configurable alerts and risk identification functionality User training and knowledge transfer Ongoing support, maintenance and software upgrades Instructions to Tenderers Respondents intending to respond to this RFP must put forward their best pricing in order to be considered for shortlist, otherwise eHealth may reject the proposal based on initial price. Any clarification questions relating to this RFP must be submitted to the contact person via the contact email address no later than 27 October 2026, 5pm AEST. Enquiries Contact: Kenneth Ho Email: EHNSW-ICTSPTenders@health.nsw.gov.au Phone: 02 9880 3200