RFP: Managed IT Services

Overview Peanut Productions is seeking a managed IT services provider to support its operations across Melbourne (Head Office) and Sydney. About Peanut Productions is a premium Australian event and experience agency operating from Melbourne and Sydney, with a team of approximately 20 staff working across a predominantly Mac fleet. Purpose Peanut Productions is moving away from a pre-paid, hours-drawdown support model to a genuinely all-inclusive, flat-rate managed service, and is seeking a single accountable partner to deliver this support. Scope The scope includes: Service desk support Onboarding and offboarding support Device and endpoint management Network and infrastructure support, including transition of the currently internally-managed network and connectivity Cybersecurity Backup and disaster recovery Contract Terms and Conditions Contract start date: 1 January 2027 Initial contract term: a fixed initial term of two (2) years Proposals should remain valid for a minimum of 90 days from the submission deadline Instructions to Tenderers Proposals should be submitted by email to Matthew Jackson, matthew@peanutproductions.com.au, by the submission deadline set out in Section 9. Proposals should be submitted as a single PDF document, together with a pricing schedule. General Conditions of Tender This RFP does not constitute an offer or a contract, and Peanut Productions is not obliged to accept any proposal submitted All costs associated with preparing and submitting a proposal are borne by the respondent Peanut Productions reserves the right to amend, extend or withdraw this RFP at any stage, and to negotiate with one or more respondents following submission Information contained in this RFP is confidential and is provided solely for the purpose of preparing a proposal, and must not be shared with third parties without Peanut Productions' prior consent Respondents should declare any actual or potential conflict of interest in their proposal Enquiries Questions regarding this RFP should be directed to Matthew Jackson, matthew@peanutproductions.com.au, by the deadline for questions set out in Section 9.