Student Financial Counselling Program

Overview The University of Wollongong is seeking a provider to deliver a Student Financial Counselling Service to all onshore University of Wollongong students, two days per week, based at the Wollongong Campus. Scope The scope includes: Provision of confidential one-on-one financial counselling appointments to assist students experiencing financial hardship, debt, budgeting difficulties, financial stress, credit issues, or other financial challenges Provision of face-to-face appointments at the UOW Wollongong campus Ensuring service accessibility for students at regional and metropolitan campuses through remote service delivery methods, including telephone and online appointments Offering flexible appointment arrangements to accommodate students' study commitments, employment, and other competing responsibilities Delivery of group-based financial education workshops designed to improve students' financial literacy, capability, and financial management skills Development and delivery of workshop topics relevant to the needs of tertiary students, including budgeting, managing debt, cost-of-living pressures, consumer rights, and financial wellbeing Delivery of workshops either in person or online to maximise student access and participation Provision of information, advice, advocacy, referrals, and support to enable students to make informed financial decisions and improve financial wellbeing Contract Terms and Conditions Respondents are asked to provide a quote for delivery of services for 2027, 2028 and 2029