Ticketing Services, Vivid Sydney 2027

Overview Destination NSW, through Vivid Sydney, is seeking to appoint a qualified and certified Ticketing Services supplier for Vivid Sydney 2027. Scope The scope includes: Delivering ticketing services for Vivid Sydney ticketed events across the Light, Music, Food and Minds pillars, working collaboratively with the Vivid Ticketing Manager, the Head of Programming & Partnerships, and other Vivid Sydney staff as required Acting as the point-of-sale platform and principal consumer interface for ticketed events at venues without existing ticketing supplier contracts, excluding Sydney Opera House, Carriageworks, City Recital Hall, Metro Theatre, Oxford Art Factory and State Theatre, which had existing ticketing suppliers for the 2026 Vivid festival Ticketing Platform Management Platform setup, configuration and administration Event listings, ticket types, pricing and inventory management Sales channel, booking and payment configuration Vivid Sydney website and third-party system integrations Ticket Sales and Marketing Support Ticket sales monitoring and revenue reporting Promotional codes, discounts and affiliate management Marketing campaign coordination and promotional integrations Sales performance tracking and reporting Customer Support and Event Operations Ticket buyer enquiries and booking support Ticket transfers, cancellations and refund coordination Ticket scanning, attendee check-in and access management Event-day ticketing support and troubleshooting Reporting, Administration and Account Management Sales, revenue and attendance reporting Payment reconciliation and ticket inventory reporting Client liaison, platform training and ongoing support Data management, user access and compliance coordination Coordination with venues, promoters and third-party providers Additional Services (Upon Request) On-site ticketing staff and equipment provision Custom ticketing solutions and system integrations Bespoke reporting and additional operational support Contractor Requirements Provide appropriately qualified staff to deliver the required services on schedule and in consultation with the DNSW team It is a condition of the contract that the Contractor has the capacity to sell both allocated and general admission tickets Full accreditation and licensing to operate the ticketing platform, including adherence to privacy and fair trading laws, regulations and codes of practice Information Requested In response to this RFQ, the Contractor must provide a rate card by completing the attached costing template referenced as Part C2. Enquiries Contact: Bill Harris Email: procurement@dnsw.com.au Phone: 02 9931 1111