Darwin - Provision and Implementation of an Emergency Operations and Business Continuity Incident Management System

Overview Power and Water Corporation (NT) is seeking a suitably qualified and experienced supplier to supply, configure, implement, support and maintain a fit-for-purpose Emergency Operations and Business Continuity Management System. About Power and Water currently manages emergency operations and business continuity activities using fragmented tools and largely manual processes. These include ad hoc Microsoft Teams channels, phone calls, spreadsheets, emails and an electronic document management system. Its health and safety reporting system supports retrospective safety and incident reporting but does not provide the real-time coordination, workflows or decision support needed during disruptive events. Purpose This approach scatters critical information across multiple systems and channels. It slows incident activation, notification, intake and triage, limits situational awareness, and makes it difficult to maintain a shared view of the situation. Scope The scope includes: Supply, configuration, implementation, support and maintenance of a fit-for-purpose Emergency Operations and Business Continuity Management System Implementation following a minimum viable product approach, prioritising configuration over customisation Provision of an ongoing software subscription, maintenance and technical support for the contract term Contractor Requirements Suitably qualified and experienced in the supply, configuration, implementation, support and maintenance of emergency operations and business continuity management systems Instructions to Tenderers Lodgement details Electronic lodgement using the eLodgement facility Faxing to Darwin tenders office on +61 8 8999 1935 No additional documents are required to be provided. Enquiries Technical enquiries: call 08 8924 5610 (if outside Australia call +61 8 8924 5610).