Identity Governance Administration (IGA) & Privileged Access Management (PAM) Solutions and Services

Overview The State of Queensland, acting through the Department of Transport and Main Roads (TMR) (the Customer), is inviting suppliers to submit Offers under Invitation to Offer (ITO) TMRICT26098 for an Identity Governance and Administration (IGA) Solution and/or a Privileged Access Management (PAM) Solution, together with associated maintenance and support Services. Scope Suppliers may submit an Offer for: An IGA Solution, maintenance and support Services only A PAM Solution, maintenance and support Services only Both an IGA Solution and PAM Solution, with maintenance and support Services for both/each A single Solution that meets the Requirements for both IGA and PAM, with maintenance and support Services All technology types will be considered, including As a Service based solutions, as well as alternative and innovative solutions that meet the Customer's objectives and Requirements. The in-scope Products and Services are: IGA Solution and Services Applicable product components such as Licensed Software including modules, connectors, agents and related third party software (if any) Applicable hosted components such as Software-as-a-Service (SaaS) / Platform as a Service (PaaS) including modules, connectors and agents (if any) Associated ongoing maintenance and support Services such as monitoring, maintenance, provision of updates, patches, new releases, remedial response and rectification, and provision of user documentation and continuous improvement PAM Solution and Services Applicable product components such as Licensed Software including modules, connectors, agents and related third party software, and Hardware or on-premise installed components (if any) Applicable hosted components such as Software-as-a-Service (SaaS) / Platform as a Service (PaaS) including modules, connectors and agents (if any) Associated ongoing maintenance and support Services such as monitoring, maintenance, provision of updates, patches, new releases, remedial response and rectification, and provision of user documentation and continuous improvement Out of Scope Configuration and customisation of the offered Solutions Provision of integration services (other than supply of out-of-the-box connectors) Implementation services, including transition-in and transition-out services End user help desk support (Level 1 Support Services) for the Customer's end users, which will be managed by the Customer Contract Terms and Conditions Any contract formed subsequent to this Invitation must be governed by the QITC Framework, Comprehensive Contract Conditions - ICT Products and Services, and the Draft Contract issued with the Invitation Documents. Enquiries Please submit all enquiries or clarifications directly through Vendor Panel. Contact Name: Rebecca Meller Position: ICT Procurement Specialist Primary phone: +61730666991 Mobile phone: 0438745542 Email: rebecca.h.meller@tmr.qld.gov.au