OIR De-escalation Training

Overview The Office of Industrial Relations (OIR) is seeking to engage a suitably experienced supplier to develop and deliver De-escalation training for OIR staff. Objectives The objective of the De-escalation training is to ensure: Staff are equipped with the knowledge and skills required to manage difficult interactions, helping to resolve matters before they escalate Staff in front-line roles are equipped with the knowledge and skills required to manage effective communication in highly emotive situations, reducing the likelihood of interactions escalating into work-related violence and aggression incidents Managers are able to support their staff and manage risk of work-related violence and aggression Scope The scope includes: Development and delivery of De-escalation training for OIR staff Delivery of the training as 1 full day or 2 x ½ days Delivery preferably in person, with virtual delivery via Microsoft Teams where required to meet the needs of staff spread across multiple locations and regions Contract Terms and Conditions This engagement is for a 3-year term with an option for extension Information Requested To be a Conforming Offer, Offerors are required to supply the following by the deadline for submission of offers: Complete and return Request for Quote Section 2, Suppliers Response Provide names and contact details of references as required Provide attachments to support the Offeror's response as required, including curriculum vitae of key personnel Instructions to Tenderers Attachments to this offer include: 049_2627 De-escalation training Request for Quote, this includes full details of the offer 049_2627 Request for Quote, Section 2, for completion and return with the offer DRAFT Contract OIR Short Form Details, for review at this time only. This will be entered into with the selected supplier.