Request for Proposal (RFP) Website Uplift

Overview Tasmanian Networks Pty Ltd (TasNetworks) is seeking submissions from suitably qualified businesses for the Website Uplift RFP, covering the replacement of its existing Content Management System (CMS) and redevelopment of its public-facing website. About The current TasNetworks website operates on Kentico 12 and serves as the organisation's primary public digital channel. As a critical utility provider, TasNetworks also relies on the website as its primary customer communication channel during major outages and other significant service events, when customer visitation volumes can increase substantially and timely, reliable information is essential. Purpose The project seeks to modernise the organisation's digital presence through the implementation of a modern Software-as-a-Service (SaaS) hybrid-headless CMS and public-facing website, improved user experience, content management efficiency, enhanced accessibility compliance, and a scalable architecture capable of supporting future digital initiatives. Scope TasNetworks intends to appoint a single implementation partner responsible for design, implementation, content migration, hosting, deployment, and ongoing application support. The scope includes: Discovery and Solution Design Website Design and Development CMS Implementation and Configuration Integration Services Content Migration Support Testing, Deployment and Transition Managed Services and Support Proposed Project Phases Discovery and Planning User Experience and Design (UX/UI, design system, component library) CMS Implementation (configuration, workflows, roles, content modelling) Website Development (front end, search, forms) Content Migration Integration Services (SSO, CRM via API, outage management system via API, analytics) Hosting and Infrastructure, followed by testing, deployment and ongoing managed services Exclusions Unless otherwise agreed, TasNetworks will retain responsibility for content analysis and auditing, content redevelopment and authoring, content approval processes, and internal business readiness and adoption activities. Contract Terms and Conditions TasNetworks intends to establish a contract for an initial period of three (3) years Two (2) options to extend for a further twelve (12) months each, subject to satisfactory supplier performance and ongoing business requirements and if required by TasNetworks Instructions to Tenderers Responses must be provided in Excel, Word and Portable Document Format (PDF), as applicable, and lodged in the Tenderlink electronic tender box established for this RFP Respondents must allow sufficient time to complete the upload of their entire submission before the closing time; the Tenderlink electronic tender box will automatically close at the closing time and will no longer accept submissions, regardless of whether the upload process has already commenced Respondents are strongly encouraged to upload their submissions well ahead of the deadline to avoid any last-minute technical issues or delays All submission documents must be consolidated into one (1) WinZip file before uploading the submission to Tenderlink An online forum has been established on the Tenderlink site for all questions and responses relating to this RFP; all questions must be submitted solely via this forum The forum will close two (2) days prior to the RFP closing time No direct contact is to be made with any TasNetworks representative during the RFP process