1 Senior Specialist CRM Systems Analyst

This Tender is invited by the Issuer. Overview The Bureau of Meteorology (BoM) is seeking an experienced Senior Business Systems Specialist specialising in CRM to support the successful delivery of business and technology change initiatives. The Role The successful candidate will have specialist knowledge in applying Microsoft technologies to assist Bureau teams to solve business problems and improve services provided to Bureau users. The role has a particular focus on Dynamics 365, Dynamics CRM, Customer Service Enterprise, Sales, Customer Insights/Marketing, and Contact Centre, with the candidate expected to be familiar with the broader suite of Microsoft 365 technologies. The candidate will need to keep track of changes in the toolsets they are responsible for implementing and make recommendations as to how to apply those changes, including configuration choices. Role Requirements Significant hands-on experience in designing and configuring Dynamics 365 CRM, including Sales, Customer Service Enterprise, Customer Insights/Marketing, and Contact Centre capability Sound understanding of Microsoft's preferred practices for their platforms and the ability to apply those practices to the Bureau's platforms Sound understanding of cybersecurity needs and experience working with security teams to protect relevant platforms Excellent verbal and written communication skills, including demonstrated ability to work closely with business stakeholders and colleagues in a distributed team