Austin Health Debt Collection Services
Tender Overview
About this tender
Austin Health is seeking a suitably qualified and experienced debt recovery agency to provide end-to-end Debt Recovery Services for referred Medicare ineligible patient accounts. The appointed provider will manage a referred debt amount of approximately $400K per year across approximately 300 patient accounts, and support recovery of outstanding patient debt, including accounts where patients are Medicare ineligible and uninsured or hold overseas insurance. Service will include patient engagement, payment arrangement support, insurance liaison, and recovery of outstanding balances across domestic and international debtors. The service must adopt a patient-focused, compliant and sensitive approach to debt recovery, including onsite and remote engagement, and must operate in accordance with applicable privacy legislation and debt collection regulations. The Contract will support ongoing revenue recovery for Austin Health, with a focus on improving collection outcomes while maintaining positive patient experience and ethical recovery practices. The initial contract term will be three (3) years commencing on 1 February 2027, with the option to extend for a further two (2) years at Austin Health's discretion. Enquiries Daisy Wang (Enquiries) Mobile: +61 (04) 35196101 procurement@austin.org.au
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