EoI for Customer Outage Rebates System Transformation

Overview Yarra Valley Water (YVW) invites suitably qualified and experienced organisations to submit an Expression of Interest (EOI) for the transformation of its Customer Outage Rebates System (CORS). About CORS supports the assessment, calculation, administration, reconciliation and reporting of Guaranteed Service Level rebates for customers affected by eligible water and sewer service interruptions. Purpose The objective is to replace the existing bespoke CORS application with a modern, secure, supportable and maintainable solution that enables YVW to continue meeting its regulatory obligations without operational interruption. Objectives The EOI is intended to test the market, understand supplier capability and experience, and validate the feasibility, delivery timeframe, dependencies, support model and indicative whole-of-life costs of the proposed transformation. Scope In broad terms, the proposed transformation includes: Delivery of a containerised application aligned with YVW's preferred technology architecture Integration with Maximo, CC&B and FICO through YVW-approved MuleSoft integration patterns Management of GSL eligibility and rebate-calculation rules through FICO Blaze Advisor Retention of the existing CC&B rebate-file interface for go-live Improved exception management, reconciliation, auditability and operational monitoring Improved reporting and analytics through YVW's Azure Databricks and Power BI platforms Migration or compliant archival of historical CORS information Testing, transition, training, documentation, knowledge transfer and ongoing support Controlled use of AI-assisted methods across the software development lifecycle, subject to YVW's security, privacy and governance requirements YVW has identified a preferred high-level solution; however, respondents may also present a proven alternative where they can demonstrate that it would provide a better outcome for YVW. Instructions to Respondents Respondents should review and complete the following documents: CORS Transformation EOI Attachment 1 – CORS Transformation Functional Requirements Attachment 2 – CORS Transformation Non-Functional Requirements Attachment 3 – CORS AI-Assisted Delivery Capability and Governance Requirements YVW may shortlist respondents for a subsequent procurement stage, which may include an RFT, presentation, solution demonstration or clarification process.