Food & Beverage Retail and Catering Services

Overview Phillip Island Nature Parks is seeking Expressions of Interest from experienced hospitality and catering operators to deliver high-quality food and beverage retail and catering services across its attractions. About With established visitation across multiple attractions, Phillip Island Nature Parks presents an opportunity for an experienced hospitality partner to leverage existing visitor demand, grow commercial performance and deliver exceptional food and beverage experiences for visitors. Nature Parks is seeking commercially sustainable operating models that deliver value for money and support strong commercial outcomes for both the operator and Phillip Island Nature Parks. Phillip Island Nature Parks welcomes submissions from individual hospitality operators, partnerships and organisations proposing innovative and commercially sustainable delivery models across the three nominated venue packages. Purpose This Expression of Interest (EOI) is the first stage of a two-stage selective procurement process. Its purpose is to identify suppliers with the capability, experience and capacity to operate one or more of the proposed hospitality venue packages, while aligning with Phillip Island Nature Parks' commitment to conservation, sustainability and exceptional visitor experiences. The EOI will inform the selection of respondents invited to participate in Stage 2, Selective Tender, where detailed operational and commercial proposals will be sought. Objectives The EOI process will be used to: Identify experienced hospitality operators capable of delivering café, restaurant, kiosk, takeaway and catering services within a high-volume ecotourism environment Understand innovative approaches to food, beverage and visitor hospitality across one or multiple sites Assess suppliers' operational capability, sustainability credentials, financial capacity and relevant experience Shortlist suitable respondents to participate in Stage 2, Selective Tender, where detailed operating models, commercial proposals and pricing will be requested Scope The scope includes: Provision of food and beverage retail and catering services across Phillip Island Nature Parks' attractions Delivery of café, restaurant, kiosk, takeaway and catering services within three nominated venue packages Tender Briefing Phillip Island Nature Parks will be holding an industry briefing session for prospective respondents. Date: 17 November 2026 Time: 11:00am AEDT Format: Virtual briefing Prospective respondents wishing to attend must register their interest through the Tenders VIC portal. Attendance at the briefing session is optional. The session will be recorded, and the recording and presentation materials will be made available through the Tenders VIC portal for prospective respondents who are unable to attend. Questions raised during the briefing session will be recorded, reviewed and responded to in writing. All questions and responses will be published through the Tenders VIC online question-and-answer facility and made available to all prospective respondents. Instructions to Tenderers Respondents must submit their Expression of Interest electronically through the Tenders VIC portal by the nominated closing date and time. Submissions must include all completed documentation and supporting information requested in the Expression of Interest document. Respondents are responsible for ensuring their submission is successfully uploaded and lodged before the closing time. Late submissions may not be accepted. All enquiries and requests for clarification regarding this EOI, including any further questions arising from the briefing session, must be submitted through the online question-and-answer facility within the Tenders VIC portal. This ensures that all questions and responses are recorded and made available to all prospective respondents, maintaining transparency and fairness throughout the procurement process. Respondents should not contact Phillip Island Nature Parks employees or representatives directly regarding this EOI. Enquiries Contact: Marlee Durdin Office: +61 (03) 59512800 Email: mdurdin@penguins.org.au