Personal Alert Victoria

Please note that this advance tender notice is not the actual Request for Tender. No Request for Tender documentation is provided at this stage. Please note that this Advance Tender Notice may be updated from time to time and the department reserves the right to change the procurement process, including the timelines which are indicative and subject to change. About the Department of Health The Department of Health was established to help Victorians stay safe and healthy and deliver a world-class health system that leads to better health outcomes for all Victorians. As a department, we are continually looking for ways to improve the health and wellbeing of all Victorians no matter who or where they are and play a critical role in shaping the Victorian health system to meet the needs of Victorians into the future. Further details on the Department of Health can be found https://www.health.vic.gov.au/about Personal Alert Victoria Personal Alert Victoria (PAV) is a personal monitoring service that supports older people and people with disabilities to live independently at home. The program provides a daily monitoring and duress response service, responding to calls for assistance 24 hours a day, 7 days a week, to clients across Victoria who are at risk of falls or medical emergencies. More information can be found: https://www.health.vic.gov.au/supporting-independent-living/personal-alert-victoria Under the daily monitoring service, PAV clients are required to press a button on the alarm unit between 6:00 am and 11:00 am each day. If the daily call is not received: The service provider contacts the client by telephone. If there is no response, the client’s nominated contacts are asked to check on the client. For clients without nominated contacts, the PAV Response Service initiates a welfare check through funded agencies. Scope of Services The Department of Health is seeking a supplier to provide services that include, but are not limited to: Installation, maintenance, and replacement of personal alarm units. Provision of daily monitoring services. Provision of 24/7 duress call response, including escalation to emergency services when required or coordination with the PAV response service. The successful tenderer may also be requested to deliver further related services, details of which will be outlined in the forthcoming RFT. Procurement Process A formal Request for Tender is anticipated to be issued in Quarter 2, 2026. Tender documentation will be available for download via the Buying for Victoria website: www.tenders.vic.gov.au. Enquiries All enquiries relating to this Advance Tender Notice should be directed via email to dhquotation@health.vic.gov.au with (PRN 25662) in the subject heading.