Audio Visual (AV) Development, Implementation, Supply, Maintenance, and Support Services

Overview The Department of Justice (WA) is seeking to establish, by means of an open market tender, a single supplier arrangement for the provision of Audio Visual (AV) support services. The Contractor will be required to provide support, specialist advice and management services for all AV systems operating, including impending virtual courtroom environments, across all metropolitan and regional locations specified within the Request. Scope The scope includes: Managed Service A single local helpdesk for the whole of the Agency, including access to an online lodgement system provided by the Contractor, and dashboard monitoring for high priority systems Dedicated onsite technicians at selected Perth metropolitan sites only 'Fix on fail' services for Perth metropolitan locations, including equipment and consumables, when attendance is required to remedy faults Preventative maintenance Asset management services for all AV equipment components AV licencing Fee for Service Fix on fail services for regional and remote locations, including travel and labour costs Optional Services Supply of new or additional AV equipment Development, supply, installation (including minor works and cabling), and commissioning of AV equipment for new AV solutions and projects Optional goods and service requirements will be sought from the Contractor on a quotation basis. The quote will define the scope of requirements, with goods and services to be supplied on a 'cost plus basis'. The Contract will comprise the following three Customer teams: Court and Tribunal Services Corrective Services Corporate Services Enquiries Contact: Tyrone Pye Phone: (08) 65511361 Email: tyrone.pye@dohw.wa.gov.au