Customer Connection Services (CCS), Straight Through Processing (STP)

Overview Western Power is seeking registrations of interest from suitably qualified and experienced organisations for the provision of Customer Connection Services (CCS), Straight Through Processing (STP). Purpose Western Power is seeking opportunities to modernise the customer connection experience and improve operational efficiency through the adoption of Straight Through Processing (STP) capabilities. Current connection processes are manual, fragmented and heavily reliant on human intervention to validate applications, conduct assessments and issue customer outcomes, resulting in extended processing timeframes, increased operational effort and a suboptimal customer experience. With approximately 2,400 residential connection applications processed annually and connection volumes expected to grow, Western Power is exploring solutions that can simplify customer interactions, reduce manual effort and establish a scalable, future ready capability to support ongoing growth. Scope Provision of Customer Connection Services (CCS) incorporating Straight Through Processing (STP) capability for residential connection applications Instructions to Tenderers Registration requirements Step 1, Complete the ROI questionnaire: Respond to all questions in the CCS – STP – Section C – Scope document. If supporting documents need to be attached, they can be emailed to asmith@westernpower.com.au Step 2, Register online: Submit your ROI via Opportunities Hub Step 3, Include the event number: Ensure your registration clearly references the event number WP2600147 Next steps Registrations received will be reviewed and evaluated against the scope requirements after the closing date. Registering for the opportunity does not guarantee an invitation to participate in a market event or engagement as a supplier of Western Power.