1 Manager Service Delivery Manager

ClosedClose date: 10 July 2026

Tender Overview

LH-06981
Issued by National Emergency Management Agency
Australian Capital Territory
Information & Communication Technology : ICT Labour Hire

About this tender

This Tender is invited by the Issuer. The AusAlert Service Delivery Manager is a critical role responsible for leading cross-functional teams to plan, develop, and deploy products or services, ensuring they are delivered on time, within budget, and to agreed-upon quality standards. Acting as a bridge between technical teams, stakeholders, and clients, they will focus on optimizing the delivery process, removing blockers, and managing risk to ensure high customer satisfaction. A key focus of the role is supporting strategic planning and analysis by bringing together a range of operational, regulatory and capability considerations to inform investment and continuous improvement initiatives.

How to respond to this tender

A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.

Read the requirements in full

Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.

Confirm you are eligible and it is worth bidding

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Answer every criterion with evidence

Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.

Lodge early through the official portal

Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.

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