1 Senior Microsoft Engineer Infrastructure Engineer

This Tender is invited by the Issuer. Overview The Innovation Technology Group at IP Australia requires a Senior Microsoft Engineer to provide Level 2 and Level 3 systems administration and support across a complex environment spanning Desktop Support, Infrastructure Services, and cloud technologies including AWS, Azure, and Microsoft 365. The Seller will provide one Senior Microsoft Engineer to deliver this support across desktop, infrastructure and cloud environments. Purpose Infrastructure and Technology Operations (ITO) requires additional senior technical capability to support a complex hybrid environment and resolve issues across desktop, infrastructure, identity and cloud platforms. The primary objective is to strengthen operational support and administration across Microsoft 365, Azure and AWS, while improving endpoint management, identity governance, technical documentation and disaster recovery readiness. The engagement will provide senior technical expertise and knowledge transfer across cloud, infrastructure, endpoint, identity and security services. Objectives The engagement is intended to provide reliable technical administration, support, remediation, documentation and governance across desktop, infrastructure and cloud environments, with outcomes including: Effective administration and support of Microsoft 365, Azure and AWS environments Timely resolution of complex Level 2 and Level 3 issues across desktop, infrastructure, identity and cloud platforms Improved stability, supportability and security of endpoint, infrastructure and cloud services Current technical documentation covering system configurations, integrations and recovery procedures Improved internal capability through knowledge sharing and maintainable automation Sustainable service operations supported by clear documentation and handover Success will be demonstrated through: Delivery of agreed cloud uplift and transformation outcomes Timely resolution of complex Level 2 and Level 3 issues across desktop, infrastructure, identity and cloud platforms Reduction of technical debt and improved remediation support Improved operational stability and supportability of cloud platforms Documented architecture, standards and technical roadmaps Improved internal capability through knowledge sharing and maintainable automation Scope Services include: Administering and supporting Microsoft 365, Azure and AWS environments Managing Microsoft Intune policies, application packaging, PowerShell remediation and advanced endpoint troubleshooting Providing Level 2 and Level 3 support across desktop, infrastructure, Entra ID, Microsoft 365 and cloud platforms Administering Active Directory, Entra ID, Conditional Access, RBAC, enterprise applications and app registrations Maintaining documentation and supporting compliance, access lifecycle, certificate and secret management, disaster recovery, cloud networking and security controls Deliverables The Seller will be expected to produce deliverables and outputs that contribute directly to the achievement of the required outcomes, including but not limited to: An agreed work plan covering priorities, dependencies, risks and delivery activities Technical assessments and recommendations for desktop, infrastructure, identity and cloud remediation Technical designs, configuration records, integration workflows and recovery documentation Completed administration, automation, application packaging, remediation and support work agreed with IP Australia Operational documentation, knowledge articles, procedures and support artefacts in ServiceNow Knowledge Base, SharePoint or Confluence Knowledge transfer and supporting materials for APS staff A final handover report documenting completed work, outstanding risks, recommendations and transition arrangements Contractor Requirements Practical expertise across AWS, Azure, Microsoft 365, Microsoft Intune, Active Directory, Entra ID and Windows Server administration