Website Technical Support and Ongoing Maintenance

Overview The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is seeking an experienced supplier to provide ongoing maintenance, technical support, development, security and enhancement services for the ASBFEO website and associated digital platforms. The website is hosted on the Australian Government GovCMS platform and operates on Drupal. Scope The scope includes: Routine website maintenance and technical support Troubleshooting and remediation of defects, errors and service interruptions Drupal and GovCMS software updates, security patches and version upgrades Website performance monitoring and health checks Vulnerability management and website security support Support for website forms, integrations, digital tools and associated functionality Accessibility testing and remediation to support compliance with WCAG requirements and Australian Government Digital Standards, where required Development and enhancement of website functionality, where required Improvements to user experience and user interface design, where required Support for content publishing and configuration changes, where required Implementation of other approved website improvements, where required Contractor Requirements Demonstrated relevant experience supporting Australian Government websites, GovCMS environments and Drupal-based solutions Suitably qualified personnel Responsive support arrangements A clear service delivery model supporting routine maintenance, urgent issue resolution and on-demand development Ability to work collaboratively with ASBFEO staff, GovCMS and other relevant service providers Provision of appropriate documentation, technical advice and knowledge transfer Enquiries Buyer contact: media@asbfeo.gov.au