Enhancement, maintenance and long-term support of AUSTRAC’s Bulk email service provider
Tender Overview
About this tender
This Tender is invited by the Issuer. Requirements AUSTRAC is undergoing a significant transformation due to recent legislative reforms passed by Parliament. These reforms will extend Australia's existing anti-money laundering and counter-terrorism financing (AML/CTF) legislation to include certain high-risk services. This includes designated services provided by lawyers, accountants, trust and company service providers, real estate agents, and dealers in precious metals and stones. As a result, it is anticipated that AUSTRAC’s reporting population will expand from around 17,000 to around 100,000 reporting entities. AUSTRAC’s current reporting population includes the financial services sector, gambling sector, as well as money services and bullion. AUSTRAC is looking for a vendor to provide technical services for enhancement, maintenance and long-term support of Salesforce, AUSTRAC`s Bulk email service provider.
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
