Support for TechnologyOne
Tender Overview
About this tender
This Tender is invited by the Issuer. Overview The Australian Financial Security Authority (AFSA) is seeking a supplier to provide support services for its TechnologyOne platform, covering operational support, continuous improvement, strategic product management, and related services. Scope The scope includes: Operational Support, Level 2 (50-70 hours per month) Day-to-day application support, including incident and problem resolution Service request fulfilment User access management Coordination of routine technical activities and escalations Operational Support, Level 3 (60-90 hours per month) Advanced technical support and service management Vendor coordination Compliance reporting Upgrade support Integrations Data management Governance Training Support for critical business events Continuous Improvement (20-40 hours per month) Delivery of small-scale enhancements Process improvements Automation opportunities Reporting improvements Configuration changes Assessment and estimation of enhancement requests Strategic Product Management (10-20 hours per quarter) Strategic advisory services focused on TechnologyOne roadmap reviews Feature assessments Benchmarking Licence optimisation Identification of future business improvement opportunities On-Demand Services (Additional Hours as Required) Access to additional support capacity across any service stream at a pre-agreed hourly rate to address unplanned demand, project activities, or priority initiatives Value-Add Services (Optional) Advisory services providing insight into industry trends and peer agency practices Identification of opportunities to further optimise AFSA's TechnologyOne investment and business outcomes
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
