1 Lead Interaction Designer

This Tender is invited by the Issuer. Overview The Australian Centre for Disease Control (CDC) is seeking a Lead Interaction Designer to lead human-centred and service design work for the National Public Health Surveillance System (NPHSS). The NPHSS is intended to strengthen Australia's national public health surveillance capability by enabling more timely, connected and effective use of public health information across the Commonwealth, states and territories, and other delivery partners. The Role The Interaction Design Lead will establish and lead a rigorous human-centred design approach across discovery, design, prototyping, testing and delivery, ensuring the NPHSS is informed by a clear understanding of the needs, constraints and working environments of its users, including public health practitioners, epidemiologists, analysts, data and system custodians, policy officers, operational teams, decision-makers and partner organisations. The role includes: Planning and conducting user research Synthesising qualitative and quantitative evidence Defining user needs, service outcomes and design principles Translating findings into practical, testable and implementable service designs Producing outputs that may include stakeholder and service ecosystem maps, personas, user journeys, service blueprints, service concepts, prototypes, operating scenarios, requirements, design recommendations and prioritised improvement opportunities Providing authoritative advice, challenging assumptions and identifying systemic and operational issues Helping multidisciplinary teams make evidence-based design decisions Connecting user needs with public health objectives, policy and legislative obligations, data governance, privacy and security requirements, technical architecture, interoperability considerations and operational feasibility Working closely with CDC subject-matter experts, program and product leadership, architects, business analysts, data specialists, researchers, delivery teams and the Department's Digital Services divisions Supporting meaningful engagement with jurisdictions and other national health partners Establishing fit-for-purpose design methods and standards, and planning and sequencing design activities against program milestones Managing dependencies and risks, and delivering high-quality outcomes within a time-constrained Proof of Concept Communicating complex findings clearly to technical, operational and executive audiences and providing a defensible evidence base for design, investment and implementation decisions Championing accessible, inclusive, ethical and trauma-informed design practices where relevant, and ensuring engagement approaches are appropriate for diverse users and communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and users working across different jurisdictions, public health settings and levels of digital maturity Leaving a sustainable design capability for the CDC by maintaining clear records of research, decisions and artefacts, establishing reusable methods and templates, supporting knowledge transfer, and coaching team members in effective human-centred design practice Role Requirements This is a senior delivery role requiring the candidate to move beyond the production of design artefacts. The candidate must be able to navigate differing priorities, build shared understanding and facilitate constructive agreement in a complex, federated environment. The Interaction Design Lead will be expected to operate with a high degree of autonomy in this role. Enquiries Buyer contact: DigitalSolutionsSection@cdc.gov.au