Request for Information for Modern Transport Services
Tender Overview
About this tender
Overview The Department of Veterans' Affairs (DVA) is seeking market information to inform how it modernises its existing transport services for DVA clients who need to travel to attend compensable treatment. This is expected to include transport booking and payment systems that support the delivery of these transport services (the Service). Purpose DVA is aiming to develop a modern transport service that eligible clients can access, which simplifies booking and payment processes to enhance veteran autonomy, facilitates greater choice and flexibility, and involves no out-of-pocket expenses, in order to support the delivery of an efficient, safe, and reliable service for DVA clients requiring transport assistance to access compensable treatment. DVA is not proposing to share clients' personal medical information. Information Requested DVA seeks to assess industry's capability and capacity to coordinate and deliver travel services on its behalf. DVA has not determined a preferred delivery model, technological solution, commercial arrangement, or implementation approach, and is seeking this information to inform future procurement planning. Tender Briefing A recording of the MTS Industry Briefing Presentation is available: MTS Industry Briefing Presentation Enquiries Contact: Project Manager Email: MTS@dva.gov.au
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