Access card printer maintenance and consumables

Overview Transport for NSW (TfNSW) is seeking the provision of maintenance and support services for access card printers, including the supply of consumables and replacement parts, across metropolitan and regional NSW. Objectives The objective of this procurement is to establish a supply arrangement for the maintenance and support of access card printing equipment and the supply of associated consumables and replacement parts to support TfNSW's Identity and Access Management function. The arrangement aims to: Ensure the ongoing availability and reliability of access card production services across metropolitan and regional locations Minimise equipment downtime Maintain continuity of supply for critical consumables Achieve value for money through a competitive market process Establish clear service levels and performance expectations Ensure compliance with relevant TfNSW requirements, including modern slavery, cyber security, WHS and probity obligations Provide a streamlined and efficient contract management framework to support ongoing operational needs throughout the contract term Scope The scope includes: Preventative and corrective maintenance of access card printing equipment located across metropolitan and regional NSW Equipment inspections, troubleshooting and repairs Replacement of faulty components Technical support Supply of replacement equipment where required Supply and delivery of access card production consumables and replacement parts, including card stock, ribbons, retransfer film, laminate patches, cleaning kits, printer components, card holders, lanyards and related accessories Contractor Requirements Demonstrated capability to provide timely support and meet agreed service levels Ability to maintain continuity of supply for critical consumables and parts Responsibility for ensuring the ongoing operational reliability of TfNSW's access card printing environment and supporting uninterrupted card production services throughout the contract term Instructions to Tenderers In order to gain access to the Request for Tender documents, tenderers are required to register their interest by sending an email to tss.Bidder@transport.nsw.gov.au and include the following: Tender No and Title RFT ID Organisation Name ACN/ABN Contact Name Organisation/Contact postal address Contact email address (preferably an email address with the contact person's name) Contact phone number To gain access to the tender documents in Ariba over the internet once access is provided, tenderers should use a PC with one of the following web browsers: Google Chrome 54+ (64-bit) Microsoft Internet Explorer 7-11 (32-bit) Mozilla Firefox 24 or 27 (ESR) Safari 9+ (64-bit) Microsoft Edge (32-bit) Enquiries Contact: Ali Doust Email: tss.procurement@Transport.nsw.gov.au Phone: 133148