BioResponse NSW Software Maintenance

Overview The Department of Primary Industries and Regional Development (NSW) is seeking to engage a contractor to deliver ongoing software maintenance and support for the BioResponse NSW application to ensure the platform is supported and remains operational. About BioResponse NSW is a critical digital platform that supports the delivery of trusted public information and stakeholder communications during biosecurity emergencies across NSW. The application provides farmers, community members, industry stakeholders and government agencies with timely, accurate information to improve situational awareness, preparedness and coordinated response activities. Purpose The objective of this procurement is to engage a suitably qualified vendor to provide ongoing application support, maintenance and minor enhancements to ensure BioResponse NSW remains secure, reliable and fit-for-purpose. As a critical operational system, the platform must maintain high availability and performance while supporting evolving operational and technology requirements. The Department seeks to protect the value of the original Digital Restart Fund investment by ensuring the application continues to operate effectively, remains aligned with security and technology standards, and adapts to changing business needs. This will also ensure specialist capability is available to provide surge support during significant biosecurity incidents where rapid system support may be required. The successful vendor will help maintain a resilient and trusted digital service that supports effective biosecurity emergency management and protects NSW industries, communities and the economy. Scope The scope includes provision of ongoing support, maintenance and enhancement services for BioResponse NSW to ensure the application remains secure, reliable, available and fit-for-purpose as a critical operational system supporting biosecurity emergency management in NSW, comprising: Monitoring, maintaining and supporting the application and associated components Identifying, investigating and resolving defects, incidents and service issues Conducting routine system health checks, performance monitoring and optimisation Providing technical support and advice to Department staff Managing incidents and service requests in accordance with agreed service levels Applying operating system, platform, application and security updates, patches and upgrades Managing third-party software dependencies and ensuring ongoing compatibility Maintaining security controls and responding to vulnerabilities and cyber security risks Ensuring compliance with NSW Government ICT, cyber security and information management requirements Delivering approved minor enhancements, configuration changes and continuous improvements Maintaining documentation and supporting business continuity and recovery arrangements Maintaining the capability to provide Emergency Surge Support during biosecurity incidents or emergency response activations if requested, with such support activated at the Principal's discretion and funded separately from routine support and maintenance services Contractor Requirements Participation in this opportunity is limited to Advanced Prequalified suppliers on the ICT Service Scheme (SCM0020), compliant to Category M - Systems and Solutions Tender responses from suppliers that do not meet this requirement will not be accepted Tender Briefing A non-mandatory tender briefing will be held for this opportunity. Format: Virtual briefing (Microsoft Teams meeting, link located in Part A - Overview and Conditions) Date: 5 Nov 2026 Time: 2pm Enquiries Primary contact: Tim Anderson, tenders@dpird.nsw.gov.au