ICT Engineering and Professional Services

This Tender is invited by the Issuer. Overview The Department of Employment and Workplace Relations is seeking to engage one or more service providers for the provision of ICT Engineering and Professional Services through Work Orders, to assist with the delivery of ICT Engineering and Professional personnel to the department and its internal stakeholders and client/portfolio agencies. About The department's current contracts for the provision of ICT Engineering and Professional Services will expire on 30 June 2027. The department's Enterprise Technology Division (ETD) provides the ICT infrastructure, corporate applications, hosting solutions both on premises and in the cloud, and end-user computing solutions (desktop and mobile), IT security and cyber services. ETD also provides the department's service and desk services. Purpose As part of the broader APS reforms (Delivering for Tomorrow: the APS Workforce Strategy 2025), the Division is seeking to build a level of competency and capability within its APS workforce. As part of this initiative, the Service Provider will be expected to upskill APS resources assigned to the activity throughout their engagement. Scope The scope includes: Provision of ICT Engineering and Professional personnel to the department and its internal stakeholders and client/portfolio agencies Engagement via specific work orders, which may include Managed Services, being separate work orders where the service provider will provide a defined milestone or outcome-based service Engagement via specific work orders for Individual Personnel, being separate work orders where individuals from a service provider will be engaged to perform specific role/s in a broader multi-disciplinary team, working cohesively with other service provider personnel and APS resources to deliver the agreed outcome Engagement via specific work orders for Ad-hoc Work packages, where the department may elect to engage the service provider to deliver work packages on an as needs basis Working in a multi-disciplinary environment with a mixture of APS staff (of all levels including senior executive), Subject Matter Experts (SMEs), department vendors and service providers, and other contractor resources Upskilling APS resources assigned to the activity throughout their engagement Instructions to Tenderers Please refer to the statement of requirements (SoR) for further details.