RFI – Future Licensing Platform and Transformation Services

Overview The Department of Creative Industries, Tourism, Hospitality and Sport (NSW), through Liquor & Gaming NSW (L&GNSW), is seeking information from software vendors and implementation partners capable of delivering a contemporary licensing and regulatory management solution under its Licensing Transformation Program. Purpose The Licensing Transformation Program aims to replace the existing end-of-life licensing platform with a modern, secure and scalable solution that supports current and future regulatory requirements. The program will improve digital service delivery through streamlined application, renewal, payment and self-service capabilities, while strengthening regulatory administration and decision-making through configurable workflows and automation. The program will reduce operational complexity and risk, improve resilience and create a sustainable technology foundation that supports future innovation, interoperability and continuous improvement, ultimately enhancing customer experience, improving regulatory outcomes and delivering long-term value through an efficient and scalable operating model. Objectives Consolidating licensing capabilities Improving data quality, reporting and insights Enabling integration with government, departmental and third-party systems Supporting the secure management and migration of active and historical licensing data while meeting security, privacy, accessibility and records management obligations Scope The scope includes: Delivery of a licensing and regulatory management solution to replace the existing end-of-life licensing platform Support for the end-to-end licensing lifecycle, including applications, renewals, approvals, payments, compliance, regulatory decision-making, reporting and customer self-service Provision of platform software, implementation services, managed services, or an end-to-end solution Solution design, configuration, customisation, integration, data migration, testing, training, change management, deployment and ongoing support Support for multiple licensing schemes and high transaction volumes Secure management of active and historical records Workflow automation, reporting and analytics Integration with existing government, enterprise and third-party systems L&GNSW is particularly interested in solutions that are scalable, configurable and capable of supporting future innovation, including automation, interoperability and AI-enabled capabilities, while reducing operational complexity and supporting efficient regulatory service delivery. Information Requested Respondents should describe: Available capabilities Implementation approach Security and privacy features Operating model options Support arrangements Commercial models Whole-of-life costs Enquiries Primary contact: Manan Daftari Email: manan.daftari@liquorandgaming.nsw.gov.au