Visitor Attraction Commerce Platform
Tender Overview
About this tender
Overview Taronga Conservation Society Australia is seeking a strategic technology provider to deliver its future-state Visitor Attraction Commerce Platform. The platform underpins ticketing, member engagement, frontline operations, and revenue across two million annual guests. Purpose The objective of this procurement is to partner with a strategic technology provider to deliver Taronga's future-state Visitor Attraction Commerce Platform, enabling a unified, scalable, and customer-centric digital commerce ecosystem that enhances visitor experiences, improves operational effectiveness, and supports long-term commercial growth. Scope The scope includes: Replacement of Taronga's current ticketing and guest commerce system with a modern, unified Visitor Attraction Commerce Platform Support for improved customer journeys across all visitor interactions Strengthening of security and resilience of the commerce platform Consolidation of customer interactions into a connected environment Improved reporting and analytics capability Provision of a digital foundation to support Taronga's future growth and strategic goals Tender Briefing Format: Virtual briefing Date: Thursday, 24 September 2026 Time: 10am AEST Tenderers must provide their details, including full name, position, phone, email, registered business name, ABN, and details for one colleague (each vendor may nominate up to two participants), to procurement@zoo.nsw.gov.au by 22 September 2026, referencing C2026.017 Visitor Attraction Commerce Platform Taronga RFT. A separate Teams calendar invite will be sent to nominated email addresses on 23 September 2026. Enquiries Name: Bruno Da Silva Email: bdasilva@zoo.nsw.gov.au Phone: +61410595072
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
