Darwin - Provision of Implementation of a Customer Portal to Support Self-Service capability in alignment with the Customer Experience Strategy for 5 Years

ClosedClose date: 19 June 2026

Tender Overview

Reference613917

About this tender

This RFT is seeking Proponents to conduct end-to-end system implementation activities for a Customer Portal Project which falls under The Future Operating Model and The Core Capability Program. Power and Water customers have consistently indicated …

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