Community Enterprise Queensland: Invitation to Tender - Supply, Install and Maintain ATM Fleet
Tender Overview
About this tender
Overview Community Enterprise Queensland (CEQ) is seeking to appoint a suitably qualified and experienced supplier to provide a comprehensive Automated Teller Machine (ATM) fleet service across CEQ's network of retail locations. About CEQ operates across geographically dispersed and remote communities, including locations where access to alternative banking and cash withdrawal facilities may be limited. The availability and reliability of ATMs at CEQ locations is therefore an important service for CEQ's customers and the communities it serves. Purpose The objective of this procurement is to establish a single contractual arrangement for the provision, installation, operation, monitoring, support, maintenance, replacement and ongoing management of CEQ's ATM fleet. Objectives CEQ requires a solution that: Provides reliable and secure ATM services across CEQ's network Provides a consistent and contemporary ATM fleet Maximises ATM availability and minimises service interruptions Provides effective remote monitoring, helpdesk and maintenance services Provides appropriate support arrangements for CEQ's remote operating locations Provides a transparent and competitive commercial model, including transaction charges and rebates payable to CEQ Accommodates Fee Free Transactions where required by CEQ or applicable regulatory arrangements Enables additional ATMs and locations to be incorporated during the Contract Term Provides for appropriate technology and hardware refresh over the Contract Term Provides CEQ with appropriate performance information, reporting and governance Scope The scope includes: Provision and installation of ATMs across CEQ's network of retail locations Operation and remote monitoring of the ATM fleet Helpdesk support and maintenance services Replacement of ATM equipment as required Ongoing management of the ATM fleet for the duration of the Contract Term Enquiries This Invitation to Tender is being managed by Peak Services on behalf of CEQ. Enquiries can be directed to: Contact Name: Peter Morichovitis Position: Senior Procurement Consultant Phone: 0480221578 Email: pmorichovitis@wearepeak.com.au
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
