Provision of Domestic and Family Violence Specialist Court Reception Services

Overview The Department of Justice (Queensland) is seeking one or more suitable Service Providers to deliver Domestic and Family Violence (DFV) court reception services at five specialist DFV courts, Southport, Beenleigh, Brisbane, Cairns, and Townsville, and one non-specialist but high-volume, focused Support Site at Ipswich. About A key feature of the specialist DFV court model is the coordination of court matters and support services to ensure that court users can access information, legal assistance, advice, and support before matters proceed for consideration by the magistrate. Scope The scope includes: Delivery of trauma informed, person centred reception services supporting the safe and effective operation of specialist DFV courts and DFV court lists Greeting and assisting court users and stakeholders Providing a central check-in point Facilitating access to safe spaces Directing court users to appropriate specialist support services and legal representatives, including duty lawyers Supporting the coordination and flow of court matters throughout the court day