Agent Services at Kingscote (SA) to deliver services and/or programs on behalf of Services Australia
Tender Overview
About this tender
Services Australia seeks an Agent organisation in Kingscote, SA (Kangaroo Island) to deliver Services Australia programs and services on behalf of the agency. The Agent will provide on-the-ground, in-person customer assistance including identity and document handling support, and basic service access support for Centrelink and Medicare-related interactions. The role requires a local, stable customer-facing premises with appropriately trained staff, privacy and security controls, set operating hours, and the ability to support assisted digital and self-service options for the Fleurieu and Kangaroo Island region.
Frequently asked questions
- The Agent will deliver Services Australia programs and services on behalf of Services Australia, typically involving in-person customer assistance, identity and document handling support, and basic service access support for Centrelink and Medicare-related interactions.
- The Agent service is required in Kingscote, SA, located on Kangaroo Island in the Fleurieu and Kangaroo Island region of South Australia.
- The Agent must maintain a local, stable customer-facing premises, employ appropriately trained staff, implement privacy and security controls, operate set opening hours, and provide assisted digital and self-service support.
- Services Australia is the contracting agency for this tender.
- The tender reference number is SerAus2026-27-007.
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
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Confirm you are eligible and it is worth bidding
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Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
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