Customer Revenue Management and Recovery Services
Tender Overview
About this tender
Overview TasWater invites suitably qualified and experienced organisations to submit a tender for the provision of Customer Revenue Management and Recovery Services across Tasmania. Scope The successful Respondent will deliver a customer-focused, end-to-end revenue management and recovery service. The scope includes: Debt recovery Customer engagement Tracing and investigation activities Customer information improvement Hardship and vulnerability support Field-based services Legal recovery support Reporting and analytics Continuous improvement Instructions to Tenderers Interested organisations should carefully review the Request for Tender documentation, including the mandatory requirements listed on the Tender Form, and follow the tender submission instructions provided.
How to respond to this tender
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Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
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Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
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