HSW Incident Management and Assurance System

Overview The Department of Transport and Planning (DTP) is seeking to procure a comprehensive and reliable enterprise system to report, record, and respond to Health, Safety and Wellbeing (HSW), Environment, and Cultural Heritage incidents, hazards, and near misses, as well as operational assurance activities to enable data-driven decision making and risk management. The term HSW represents Health, Safety and Wellbeing, Environment, and Cultural Heritage throughout the requirements documents for this tender. Objectives This project aims to procure a system that: Has flexibility and sustainability, with the ability to interface with all current and future DTP systems, ensuring accurate and efficient data transfer and reporting capabilities, including for audits, compliance and external regulator investigations to inform leaders in decision-making Is a secure, cloud-based platform featuring an intuitive user interface (UI) and modern workflow functionalities that drive high user adoption and streamline reporting across all in-scope business areas Has strong vendor support services to ensure DTP's support teams can maintain the delivery of a high-quality system to the relevant stakeholders Is a robust solution that continues to meet DTP's information architecture requirements as well as consistent user experience Scope Mandatory Functionalities Incidents, near misses and hazards management (HSW, environmental and cultural heritage) Audit Inspections Assurance Behaviour based safety Analytics and reporting Mobile device functionality Additional Functionalities Safety document management Injury management Worker compensation Chemical management Data Migration Provision of data migration from existing and legacy systems as part of transition-in activities System Integration Integration with the HR system (must-have) Integration with the injury management/case management system (must-have) Integration with the risk system (high priority) Integration with the compliance system (high priority) Integration with contractor/project systems (medium priority) System Features The new system must support, but is not limited to, the following features: Native process automation, reducing manual intervention of data exports and imports from other systems such as the contractor/project management system, and providing automation options to reduce manual effort and speed up response times where applicable Seamless interoperability and integration with existing and future systems (for example monitoring tools, communication platforms, and CMDBs) to ensure a unified and holistic view of the operational environment Actionable and context-rich responses, providing responders with enriched data and relevant context and guidance directly within the incident management platform to enable faster, more informed decisions Dynamic and adaptable workflows, flexible enough to handle a range of incidents from minor issues to major crises, with dynamic planning capabilities to respond to unforeseen circumstances A collaborative environment supporting collaboration between different divisions to manage the incident lifecycle and resolve it effectively and efficiently Clear roles, responsibilities, and governance that are clearly communicated and understood by all teams involved in the incident response process, with a clear chain of command Continuous learning and knowledge management through a centralised knowledge base to ensure the organisation adapts to any system enhancements An intuitive and user-friendly interface (UX and accessibility) that ensures all personnel, regardless of technical background, can effectively use the system during high-stress situations Tender Briefing A supplier briefing session will be held for this opportunity. Date: 18 November 2026 Time: 11:00 am Registration: Email ict.procurement@transport.vic.gov.au to register your interest in attending the supplier briefing session; a link will then be issued to your company Registration closes: 17 November 2026, 03:00 pm Enquiries Richard Tu'u (Enquiries), Mobile: +61 (04) 88156055, richard.tu'u@transport.vic.gov.au Wanyi Chen (Enquiries), wanyi.y.chen@transport.vic.gov.au