1 Lead Service Designer

This Tender is invited by the Issuer. Overview The Federal Court of Australia is seeking a Lead Service Designer to support the Recording & Transcription Program, a Court-led transformation initiative. About The Recording & Transcription Program is modernising recording, transcription, ordering, access, monitoring and assurance services across the Courts through improved technology, service delivery, operating arrangements and governance. The Role This is a 6-month contract based in Melbourne, reporting to the Senior Program Manager. The Service Designer will lead human-centred discovery and service design across complex, interconnected workstreams, including the Transcript Ordering and Payment Solution, recording controls and monitoring, and charging-related user journeys. The role includes: Researching the needs of internal and external users Mapping current and target-state journeys, service ecosystems, workflows and controls Developing service blueprints and accessible prototypes Translating evidence into service principles, requirements, business rules, acceptance criteria and implementation priorities Working across policy, operations, digital, technology, security, privacy, information management, finance, procurement and change functions to ensure proposed services are desirable, accessible, operationally viable, technically feasible and aligned with Court priorities Role Requirements Strong systems thinking, facilitation, synthesis and visual communication skills Ability to deliver practical, decision-ready artefacts within the 6-month engagement, such as validated journeys, service blueprints, prototypes, prioritised requirements and a controlled design repository, that establish design coherence and support subsequent procurement, build, testing and transition phases Contract Terms and Conditions 6-month contract Based in Melbourne Reporting to the Senior Program Manager