Insurance Under Excess Claims Management Service

Overview Wyndham City Council is seeking a suitably qualified and experienced Service Provider to deliver the Insurance Under Excess Claims Management Service under Contract No. CT001388, in accordance with the requirements of the Part B – Specification document for this RFQ. Purpose The objective of this service is to deliver professional and efficient end-to-end insurance claims management services, ensuring timely resolution and compliance with legislative, industry, and Council requirements. Scope The scope includes: Conducting thorough and objective investigations of claims, supported by relevant evidence and documentation Assessing claims in accordance with applicable legislation, industry standards, Council policies, and statutory obligations Reviewing relevant Council records, procedures, management plans, and other information to support claim assessments Facilitating timely and cost-effective claim resolution through appropriate negotiations and recommendations Contract Terms and Conditions Initial contract term of three (3) years Option of two (2) x one (1) year extensions, at the discretion of Council Total contract tenure of up to five (5) years Instructions to Tenderers Quote submissions must be electronically submitted through Council's TenderLink Procurement Platform Late or emailed tender submissions will not be accepted The lowest of any tender will not necessarily be accepted RFQ documents are available for download through the Tenderlink Portal; registration on the portal is required and there is no cost to suppliers associated with registration Enquiries All enquiries relating to the works or services should be channelled directly through the Tenderlink Message Forum established for this RFQ. Queries raised through the forum will cease being responded to one (1) week prior to the tender closing period.