IT Managed Services

Overview West Gippsland Catchment Management Authority (WGCMA) is seeking an experienced Managed Service Provider to deliver ICT managed services under a co-managed model. The successful provider will work alongside WGCMA's internal IT function to provide reliable day-to-day support, technical expertise, security management and approved technology changes. About WGCMA operates a predominantly Microsoft environment, including Microsoft 365, Azure, Entra ID, Intune, Defender and Teams, supporting approximately 47 staff, six Board members and four office locations, as well as remote working. WGCMA is continuing its transition toward a cloud-based, Entra ID environment. WGCMA will retain ownership and strategic control of its ICT environment. The provider will deliver operational support and approved changes, rather than operate as a fully outsourced IT function. Scope The scope includes: Service desk and end-user support Microsoft 365, Azure, identity and endpoint management Cybersecurity monitoring and incident response Backup and recovery Network, internet, firewall and local network management Hosted Microsoft Teams Voice Printing and audiovisual support Service management, reporting and continuous improvement Project and technical advisory services Contractor Requirements Solutions that maximise WGCMA's existing Microsoft 365 and Azure investment and avoid unnecessary additional tools and licensing An implementation and transition approach that maintains service continuity Clear pricing for the managed service, network/connectivity and Teams Voice components Contract Terms and Conditions Initial three-year term commencing 1 April 2027 Two optional one-year extensions Contract to be established under the Victorian Government eServices Register Long Form Contract v6.1 Intended service commencement date of 1 April 2027 Tender Briefing Date: 19 November 2026 Instructions to Tenderers Tenderers should review the complete tender pack and complete all applicable Part D response schedules. Detailed technical, contractual, pricing and submission requirements are contained in those documents. Enquiries Technical enquiries, Cate Reilly: Phone +61 (04) 08 034 679, Cater@wgcma.vic.gov.au Contractual enquiries, Lucy Laurie-Rhodes: Phone +61 (424) 861112, lucyl@wgcma.vic.gov.au