Maternal and Child Health Supervision / Reflective Practice

Overview The City of Greater Dandenong is seeking suitably qualified and experienced service providers to deliver independent clinical supervision and reflective-practice services for employees within Council's Maternal and Child Health Service. About Council's Maternal and Child Health Service includes Universal and Enhanced Maternal and Child Health employees and Business Support staff working across Council facilities and outreach settings. Purpose The supervision program is intended to support professional learning, reflective practice, staff wellbeing, safe service delivery and continuous improvement. Objectives Council is seeking a responsive, confidential and professionally delivered supervision program that: Strengthens reflective practice, professional learning and service quality Supports employees and managers in addressing complex work-related matters Helps employees develop practical approaches to difficult cases and workplace pressures Supports practitioner wellbeing while maintaining a clear boundary between professional supervision and personal counselling Provides timely critical-incident response and debriefing when requested Refers personal or longer-term support needs to Council's Employee Assistance Program or other appropriate services Provides service continuity during leave, emergencies and periods of increased demand Protects participant confidentiality and securely manages all records Provides quarterly de-identified reports without identifying individual service users Identifies relevant organisational themes or matters requiring Council intervention Provides clear, confidential invoices broken down by service type and hours Demonstrates value for money over the contract term Scope The scope includes: Scheduled group supervision for nominated Maternal and Child Health staff groups, generally through 90-minute sessions Individual and manager supervision where required Professional support for employees and managers Critical-incident response and debriefing Appropriate referrals, including to Council's Employee Assistance Program or other specialist services Confidential record management De-identified reporting Related contract administration Services will support nominated Maternal and Child Health staff groups and will be delivered onsite at Council facilities and/or online, depending on the service requirement. Contractor Requirements Provide suitably qualified practitioners for group and individual supervision and demonstrate the capacity to maintain reliable service delivery throughout the contract term Provide appropriately qualified and experienced practitioners with relevant clinical supervision, reflective-practice or related professional experience Ensure personnel delivering the services hold current required checks Demonstrate experience delivering comparable services, preferably within Maternal and Child Health, human services, health or local government environments Maintain confidentiality and secure records associated with supervision sessions Comply with relevant privacy, health-information, ethical and professional requirements Describe arrangements for service continuity during practitioner leave, emergencies or periods of increased demand Disclose any proposed subcontracting arrangements and provide details of proposed subcontractors and their qualifications Provide confidential, itemised invoices and required service reports Maintain all required insurances and comply with the applicable contract conditions throughout the contract term Contract Terms and Conditions Anticipated commencement date: 8 February 2027 Initial contract term of two years Two further 12-month extension options available at Council's sole discretion Pricing is to be provided through the issued pricing schedule Information Requested Completion of the issued schedule of rates, identifying all assumptions, exclusions and additional charges A description of proposed operating hours A description of appointment-prioritisation methods and response timeframes A description of cancellation and rescheduling arrangements A description of referral pathways A description of continuity arrangements A description of quality-assurance processes Instructions to Tenderers The successful provider will be expected to work collaboratively with Council's nominated Supervisor, comply with Council policies and protocols, and deliver the services in accordance with the issued specifications, schedule of rates and general conditions of contract.