Passenger Information Display Services (Bus)

Enquiries Email jack.carter@transport.vic.gov.au About This Notice Description The purpose of this notification is to provide forward notice of an upcoming tender process organised by the Department of Transport and Planning (Department, DTP). This is an Advanced Tender Notice. This is not Request for Tender, Proposal or Quotation. No Request for Tender documentation is provided with this notification. Please note that this notice may be updated from time to time. The Department reserves the right to modify the stated process and information. Dates are indicative and may be subject to change. Real-time Passenger Information Displays The Department installs Passenger Information Displays (PIDs) at high patronage bus stop locations and bus interchanges. PIDs provide real time route, arrival/departure, timetable, and disruption information in visual and audio formats to support passengers of the public bus network. There are over 600 Department owned bus-related PID assets in operation around metropolitan Melbourne. PIDs vary in form, and display formats include LED, LCD and E-ink/E-paper. Scope of Services Expectations The Department intends to procure a supplier for the operation of this PID network. The scope of services is expected to involve the operation of a software platform (PID Service) that feeds timetable and disruption information drawn from the Department’s data systems. The scope of works may also include the supply, installation and maintenance of the physical PID assets. Procurement Process The sequence of market activities relating to this procurement will likely include: Advanced Tender Notice (This notification) Market Sounding Activity Request for Tender/Request for Quotation Award of contract Market Sounding The Department is undertaking a Market Sounding activity to document views and ideas of market participants. This will assist the Department in refining an approach to a procurement of PID operation services, along with a proposed scope of services and procurement strategy. The Market Sounding activity has the following objectives: Build market awareness and understanding of the upcoming procurement; Understand market dynamics, capability, capacity and appetite; Understand market preferences in relation to a potential scope of services; Identify opportunities and constraints from the market’s perspective in relation to delivering services; Gain insight into transition in requirements; Understand industry standard pricing models; Provide an indicative timeline for a procurement The market sounding activity will be conducted via a short questionnaire form. Market Sounding Participation The Department is interested in hearing from suppliers with experience in supplying, deploying, commissioning, operating and maintaining real-time passenger information display systems - both visual & audio formats. If your organisation would be interested in participating, please register your interest by emailing: Jack Carter (Commercial Manager, Investment and Technology) at jack.carter@transport.vic.gov.au by Monday 16-03-2026 with the following information: Company Name Company Website Office Address Key Contract Name & Role Key Contact Email Key Contact Phone The questionnaire will be sent to registered parties in mid-March. Participation in the Market Sounding activity is voluntary and is not a prerequisite for participation in a subsequent Request for Tender/Request for Proposal/Request for Quotation activity. Disclaimers Responses provided as part of the Market Sounding activity will not be considered as contributing toward any future Request for Tender/Request for Proposal/Request for Quotation activity, nor will any responses be considered in the scoring or evaluation of any bid by a vendor or supplier. No Request for Tender/Request for Quotation documentation will be provided with the Market Sounding documentation. Procurement Detail Item Description Location Statewide Type of Contract Service Agreement Tender Process Open Tender Tender Release & Lodgement Buying for Victoria (https://www.tenders.vic.gov.au/) Pre-qualification Not applicable Shortlisting Process Not applicable Relevant Procurement Policies, Codes & Standards Victorian Government Purchasing Board, Goods and Services Procurement Supplier Code of Conduct Fair Jobs Code Local Jobs First Intellectual Property Policy Procurement Schedule Indicative sequencing of procurement activities. Activity Actual or Estimated Date Date Open Date Close ATN (This notice) Actual 27-02-2026 16-03-2026 Market Sounding Activity Estimated 11-03-2026 27-03-2026 Request for Tender/Quotation Estimated November 2026 February 2027 Award Estimated N/A April 2027 The Department of Transport and Planning, in its sole discretion, reserves the right to amend the information provided above, postpone, or cancel the above-mentioned procurement activity.