Salesforce delivery capability, CI/CD and automated testing

Overview North East Water is seeking Expressions of Interest from suitably qualified suppliers to understand market capability and available solutions across two streams: Salesforce delivery capability, and CI/CD and automated testing. Respondents may submit an EOI for Stream A, Stream B, or both streams. About Over the next three years, North East Water anticipates a combination of platform uplift, business-led change and major project delivery. North East Water is seeking to better understand the market for flexible Salesforce delivery capability and software platforms that can improve CI/CD governance, deployment automation and regression testing across Salesforce and relevant adjacent systems. Purpose This EOI will assist North East Water to understand supplier capability, delivery and commercial models, solution options and indicative pricing, and will inform the development of a potential future formal procurement process. This EOI forms the market-sounding stage of a multi-stage procurement process. Information obtained through the EOI will be used to inform the scope, structure and requirements of the subsequent formal market approach. Scope This EOI has two complementary streams. Invitees may respond to Stream A, Stream B, or both, where they have relevant capability. Stream A: Salesforce delivery partner capability and flexible resourcing North East Water is seeking to understand the market capability of consultancy partners able to provide flexible Salesforce capability over an indicative three-year program. Engagements may range from an individual specialist supporting the internal team through to a multidisciplinary delivery team supporting a major initiative or release. The scope includes: Testing and quality assurance Business analysis Salesforce development Solution design and architecture Release management Documentation and knowledge transfer Related specialist resources Stream B: CI/CD and automated regression testing platforms North East Water is seeking information regarding software platforms and associated implementation and support services for: A modern CI/CD platform to govern and automate end-to-end delivery, including Git-integrated change governance, automated pipelines and environment and data movement An automated regression testing platform that supports a scalable and maintainable test suite able to run within delivery pipelines and on demand across environments Indicative program of work (summary) The scope includes: Service Voice Cloud Testing methodology, including automated UI testing An updated Salesforce development tool Cyber security and audit controls uplift Digital billing and engagement Salesforce Privacy Centre Experience Cloud Migration from Dynamics to Salesforce Salesforce Security Centre BAU incident response and release support Aptumo managed package support Contractor Requirements Current Public and Product Liability insurance Current Professional Indemnity insurance Current WorkCover insurance Current Cyber Liability insurance, where applicable Financial viability Instructions to Tenderers Lodgement Method: Buying for Vic Portal. Please note that any subsequent procurement process will be conducted through the eServices Digital Marketplace. Enquiries Steph Zimmermann (Contractual): Phone +61 1300 361 622, szimmermann@newater.com.au Josh Kane (Technical): Phone +61 1300 361 622, procurement@newater.com.au