Provision of Information Technology (IT) Services
Tender Overview
About this tender
Overview The Shire of Bruce Rock is seeking to appoint a suitably qualified and experienced Information Technology (IT) service provider to deliver comprehensive IT support, maintenance, cybersecurity, strategic advice, and technology management services. The Shire requires a proactive technology partner capable of supporting both day-to-day operations and long-term strategic initiatives. The successful contractor will be expected to provide responsive support services while assisting the Shire to maintain secure, reliable, and efficient technology systems. About The Shire operates a range of business systems and technology infrastructure that support local government operations, community services, finance, governance, asset management, communications, and customer service functions. The Shire currently operates a technology environment which includes: Microsoft 365 environment Cloud-based and on-premises applications Desktop and laptop computers Multifunction printers and peripheral devices Network infrastructure including switches, routers and wireless access points Internet and telecommunications services Backup and disaster recovery systems Local Government software applications Objectives The objectives of this contract are to: Ensure reliable operation of the Shire's IT infrastructure Minimise system downtime and disruption Maintain high levels of cybersecurity and data protection Provide prompt and professional support to Shire employees, Elected Members, authorised consultants, contractors and other approved users of the Shire's ICT systems Improve technology planning and governance Ensure compliance with relevant legislation and industry standards Deliver value for money through efficient service delivery Scope The scope includes: IT support services for the Shire's business systems and technology infrastructure Maintenance of technology systems Cybersecurity services Strategic technology advice Technology management services Contractor Requirements Suitably qualified and experienced in the provision of IT services Capability to support a mixed technology environment and adapt to future technology changes Enquiries All enquiries regarding this Tender shall be directed to: Chief Executive Officer, Shire of Bruce Rock 54 Johnson Street, Bruce Rock WA 6418 Telephone: (08) 9061 1377 Email: vanessa.ward@brucerock.wa.gov.au Tenderers must not contact Councillors or other Shire staff regarding this Tender unless authorised by the Chief Executive Officer.
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