1 Senior Health Information Service Management Officer

This Tender is invited by the Issuer. Overview The Australian Digital Health Agency is seeking a Senior Health Information Service Management Officer to act as Service Manager, supporting the implementation and operation of conformance incident review, management, monitoring, and quality analysis services in alignment with the Agency's Conformance Framework. The Role The role is responsible for: Managing the relationship with selected external third-party software vendors Tracking, managing, and resolving underlying software and platform defects Ensuring that all vendors investigate root causes and deliver permanent fixes in compliance with agreed Service Level Agreements (SLAs) Engaging with software developers and internal stakeholders to address software issues Assisting with preparing high-quality briefings, reports, and recommendations for executive decision-making Supporting risk mitigation by identifying gaps and improving practices Operating in a complex, multi-vendor environment, requiring strong stakeholder engagement, technical understanding, and the ability to translate technical issues into clear, non-technical insights Contributing to broader team leadership, continuous improvement, and strategic outcomes Role Requirements The duties, skills, and capability requirements of this position have been developed in alignment with the Integrated Leadership System (ILS) and the relevant APS Work Level Standards. Expectation to act with integrity and honesty, placing emphasis on both delivery of outcomes and behaviour Compliance with the APS Values and the APS Employment Principles Compliance with the Code of Conduct