Australian Immunisation Handbook website and National Immunisation Catch-Up Calculator support and maintenance services
Tender Overview
About this tender
This Tender is invited by the Issuer. Overview The Australian Centre for Disease Control (Australian CDC) requires ongoing support and maintenance services for the Australian Immunisation Handbook (AIH) website and the National Immunisation Catch-Up Calculator (NICC). The services will support continued availability, operational stability, security, accessibility and performance of these digital services. Scope The scope includes: Business-as-usual technical support for the AIH website and NICC Incident management Service request management Defect investigation and remediation Routine maintenance Drupal and GovCMS-related support Compatibility testing Regression testing Release support Security and accessibility remediation Backlog management Technical advice Approved minor operational improvements Management of work through agreed governance and reporting arrangements, including regular operational meetings to review support tickets, incidents, completed work, upcoming priorities, risks, dependencies and effort utilisation Contract Terms and Conditions The contract is expected to provide 40 support hours per month from 1 December 2026 to 30 June 2027 The contract is expected to provide 50 support hours per month from 1 July 2027 to 30 June 2028 Unused hours may be carried forward and managed through agreed governance arrangements Major platform redevelopment, replatforming, content authoring, editorial review, publishing services, clinical or policy advice, and major NICC enhancement projects are out of scope The Supplier must not undertake work outside the approved scope without prior written approval from the Buyer
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
