EOI open: My Care Partners program

This Tender is restricted by the Issuer. Overview South Western Sydney PHN is inviting eligible general practices to participate in a closed Expression of Interest (EOI) to join the My Care Partners program, commencing in January 2027. The program is intended to help improve coordinated care for people living with chronic and complex conditions in South Western Sydney. About My Care Partners is a program for practices to provide comprehensive, coordinated care to patients with chronic and complex conditions in South Western Sydney. It was co-designed by South Western Sydney PHN, South Western Sydney Local Health District and members of the community, and adopts a 'medical neighbourhood' model of care. Eligible practices joining My Care Partners become a patient-centred medical home, working with a dedicated care coordination service provider and other providers within the medical neighbourhood to support patients at risk of frequent hospitalisation. Scope The scope includes: Identify: The practice team identifies eligible patients and refers them to the program Assess: The care coordination service completes a comprehensive assessment with the patient Support: A 12-week intervention works with the patient, the practice and other providers Monitor: Care transfers back to the practice for ongoing GP monitoring Funding Benefits available to participating practices include: Dedicated care coordination for enrolled patients, including a comprehensive assessment and 12-week intervention Payments for initial set-up and quality improvement activities Payments for each enrolled patient, on top of eligible MBS items Ongoing training and support to identify eligible patients and complete practice transformation activities Free access to digital health tools and platforms that support care planning and coordination Professional development and networking through My Care Partners Communities of Practice forums Eligibility To be eligible to participate in My Care Partners, a practice must: Be an accredited general practice in South Western Sydney Participate in South Western Sydney PHN's Quality Improvement in Primary Care (QIPC) Program Use MedicalDirector or Best Practice and corresponding billing software Agree to install and use the digital health software required for the program Employ a nurse for a minimum of 12.6 hours per week Nominate at least one GP, one practice nurse and one administration staff member with protected time to complete relevant training and My Care Partners activities How to Apply This is a closed Expression of Interest process. Key dates for the process are as follows: EOI opens: 19 October 2026 Last day for queries: 2 November 2026 at 5pm EOI closes: 6 November 2026 at 5pm Evaluation period: 11 - 20 November 2026 Successful applicants notified: 30 November - 11 December 2026 Negotiations and contract finalisation: 14 December 2026 - 15 January 2027 Unsuccessful applicants notified: January 2027 Contract commencement: Mid-January to mid-February 2027 Enquiries If you have questions at any stage, please contact your Practice Advancement Officer directly or email tender@swsphn.com.au. Answers to queries will be published weekly until submissions close.