Open government and public tenders
Find open Australian and New Zealand tenders by state, then write a winning response with Scryve.
Find open Australian and New Zealand tenders by state, then write a winning response with Scryve.
Find open Australian and New Zealand tenders by state, then write a winning response with Scryve.
RFT for ICT Managed Services for a small Gov Agency (170 FTE) as per scope. All service delivery and data must be domiciled within Australia. Project goals: This project aims to renew and strengthen the Commission’s ICT managed services by ensuring continuity of existing support while enabling improvements in service quality, security, compliance, and future scalability. The main objectives are: Maintain seamless continuity of ICT managed services to ensure stable, uninterrupted support for business‑critical operations and preserve existing capabilities during the transition and renewal period. Strengthen and uphold security and compliance by ensuring alignment with NSW Government cyber security requirements, policy obligations, and emerging threat landscapes, with continuous improvement where possible. Support scalability and future digital transformation by establishing a flexible, modern ICT services framework that can evolve with technology, growth, and strategic digital initiatives. Scope: The high-level scope is: Service Desk (24x7x365); Onsite Support Services; Customer User Desktop Application Support (inlcuding Onsite); Network Infrastructure and Support; Server Support; Data Support; Storage and Backup Management Infrastructure and Support; Data Storage up to Protected level; AES 256 encryption (minimum) in transit and at rest; Comprehensive Disaster recovery and back-up capability and capacity; Information Security Services and Support; 24 x 7 SOC and Security Information and Event Management system/s (SIEM); Active Directory Administration; Messaging and Collaboration; Mobile Device Management Infrastructure and Support; NSWCC O365 and Azure Tenant Management; Ensuring that all of the Commission's ICT is in compliance with all relevant NSW Government and the Commission policies, including all applicable Policies, Codes and Standards; ISO27001:2022 compliance; ACSC Essential 8 Compliance maturity level 2 targeting level 3; Application allow listing software (currently using Airlock); Compliance audit and assurance assessment support; Other Agencies' applications/services - Support and Provisioning; Software Infrastructure, support and Provisioning; Platform Infrastrcture, support and Provisioning. Related files No files attached Additional details/instructions Accessing RFT Documents on the Portal All standard RFT documents are available for download within the opportunity on the Buy.NSW portal. The following documents are confidential and password‑protected: Statement of Work Overview of Commission Policies ICTA Agreement Service Level Agreement To access these confidential documents and attend Tenderer Briefing, interested suppliers must: Download and sign the Non‑Disclosure Agreement (NDA). Submit the signed NDA to procurement@crimecommission.nsw.gov.au. Once received, the Procurement team will provide the password via the same email to open the restricted documents. Tenderer Briefing – 31 March 2026 Tenderer briefing will be held on 31 March 2026, comprising two separate sessions. Both sessions will cover the same information. Session Times: 10:00–11:30 AM 2:00–3:30 PM Attendance is strongly recommended but not mandatory. Each supplier may nominate up to two attendees. To register (mandatory), suppliers must email Procurement@crimecommission.nsw.gov.au with the following details: Attendee names Email addresses Preferred session (10 -11:30 am or 2 - 3:30 pm) Preferred attendance mode (in person or Microsoft Teams) Please clearly indicate which session you wish to attend. Venue details or Teams links will be provided to confirmed participants. Supplier Enquiries All procurement-related questions must be submitted via the Q&A function on Buy.NSW portal to ensure transparent and consistent communication for all suppliers. Requirements: Mandatory requirements Scheme membership (SCM0020) * Information and technology - Managed and outsourced services This procurement category has a mandated scheme. This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020. Are you a member of SCM0020? Response type Radio button (Yes/No) Social procurement (Aboriginal Procurement Policy) * Information and technology - Managed and outsourced services Category and estimated value is subject to social procurement. If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree? Response type Radio button (Yes/No) Social procurement (Shorter Payment Terms Policy) * Information and technology - Managed and outsourced services Category and estimated value is subject to social procurement. If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree? Response type Radio button (Yes/No) Social procurement (SME Policy) * Information and technology - Managed and outsourced services Category and estimated value is subject to social procurement. If you are successful in winning this opportuntity you will be required to submit quarterly reporting, do you agree? Response type Radio button (Yes/No) Opportunity requirements 1. Mandatory Response Templates Please complete the following tenderer response documents: Request to Tender - Part C Response Request to Tender - Part C Pricing Response Response type File upload (Multiple) Response templates 2026 03 16 Request for Tender - Part C Response.docx (114 KB) 2026 03 16 Request for Tender - Part C Pricing Response.xlsx (43 KB) Evaluation Assessment Criteria General assessment criteria that was used to evaluate this opportunity Capability Organisational capacity Financial capacity Compliance Risk management Price Methodology Innovation Experience Sustainability Terms and conditions Global terms and conditions buy NSW Tenders Terms and Conditions (210 KB) Opportunity specific terms and conditions 2026 03 16 Request for Tender - Non-Disclosure Agreement.pdf (140 KB) 2026 03 16 Request for Tender - Overview of Commission Policies.pdf (454 KB) 2026 03 16 Request for Tender - Part B Statement of Work.pdf (489 KB) 2026 03 16 Request for Tender - Part D ICTA Agreement.pdf (1523 KB) 2026 03 16 Request for Tender - Service Level Agreement.pdf (377 KB) 2026 03 16 Request for Tender (Part A and placeholders).pdf (361 KB) Addendum 2 - Tenderer Briefing Session - Q&A.pdf (727 KB) Addendum 2 - 31 March 2026 Tenderer Briefing Presentation.pdf (1079 KB) Addendum 3 - Additional Questions from Supplier.pdf (481 KB) Addendum 4 - Additional Questions from Supplier and Correction to SOW.pdf (200 KB) 2026 04 14 Request for Tender - Part B Statement of Work.pdf (365 KB) Addendum 5 - Additional Questions from Supplier.pdf (147 KB) Addendum 6 - Additional Questions from Supplier.pdf (91 KB) Addendum 7 - Additional Questions from Supplier.pdf (150 KB) 2026 04 28 Request for Tender - Part C Pricing Response.xlsx (44 KB) Addendum 9 - Additional Questions from Supplier.pdf (114 KB) Addendum 10 - Additional Question from Supplier.pdf (101 KB) Notices No notices have been posted for this opportunity. Amendments 04 May 2026 13:24 PM Upload evaluation Plan 01 May 2026 12:19 PM Response to additional question from Supplier 29 Apr 2026 12:11 PM Responses to additional questions from Supplier. 28 Apr 2026 15:25 PM Update to Part C – Pricing Response template to capture fixed and variable costs by adding a dedicated column in the Part C Price tab. (Note: “Fixed” word removed from tab name and heading of the sheet) 24 Apr 2026 10:27 AM Responses to additional questions from Supplier 21 Apr 2026 16:35 PM Responses to additional questions from Supplier 17 Apr 2026 11:09 AM Responses to additional questions from supplier 14 Apr 2026 16:10 PM Responses to additional questions from the suppliers and correction in Statement of Work Document. 08 Apr 2026 16:10 PM Responses to additional questions from Supplier. 07 Apr 2026 15:26 PM Additional Information from Tenderer Briefing Session and update to the Tender Closing Date. 17 Mar 2026 17:10 PM Highlighted the requirement for Data sovereignty and no offshore delivery, pre-requisite for signing NDA and size of agency. View amendments to this opportunity Download opportunity package Log in to respond For general enquiries and help buy.nsw@customerservice.nsw.gov.au 1800 679 289 Popular links Open opportunities Register of notices Subscribe Find a supplier Schemes lists Policy library Help buy NSW services and platforms Supplier hub Opportunities hub catalogues.buy.nsw Schemes reporting.buy.nsw SecureSign Faster payments About us Privacy Contact us Accessibility Terms of use Copyright Sitemap We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Copyright © 2026
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
